Talk

{
    "id": "<string>",
    "customer_id": "<string>",
    "type": "<string>",
    "tm_create": "<string>",
    "tm_update": "<string>",
    "tm_delete": "<string>"
}

id: Talk’s unique identifier.
customer_id: Customer’s unique identifier.
type: Talk’s type. See detail here.
tm_create: Timestamp when the talk was created.
tm_update: Timestamp when the talk was last updated.
tm_delete: Timestamp when the talk was deleted (soft delete).

Example

{
    "id": "e8b2e976-f043-44c8-bb89-e214e225e813",
    "customer_id": "5e4a0680-804e-11ec-8477-2fea5968d85b",
    "type": "normal",
    "tm_create": "2024-01-17 10:30:00.000000",
    "tm_update": "2024-01-17 10:30:00.000000",
    "tm_delete": ""
}

Type

Talk’s type determines whether it’s a one-on-one or group conversation.

Type	Description
normal	1:1 talk between two agents.
group	Group talk with multiple participants.