Talk

{
    "id": "<string>",
    "customer_id": "<string>",
    "type": "<string>",
    "tm_create": "<string>",
    "tm_update": "<string>",
    "tm_delete": "<string>"
}

id (UUID): The talk’s unique identifier. Returned when creating via POST /service_agents/talk_chats or listing via GET /service_agents/talk_chats.
customer_id (UUID): The customer’s unique identifier. Obtained from GET /customers.
type (enum string): The talk’s type. See Type.
tm_create (string, ISO 8601): Timestamp when the talk was created.
tm_update (string, ISO 8601): Timestamp when the talk was last updated.
tm_delete (string, ISO 8601): Timestamp when the talk was deleted (soft delete).

Note

AI Implementation Hint

A tm_delete value of 9999-01-01 00:00:00.000000 means the talk has not been deleted. An empty string "" also indicates the talk is active.

Example

{
    "id": "e8b2e976-f043-44c8-bb89-e214e225e813",
    "customer_id": "5e4a0680-804e-11ec-8477-2fea5968d85b",
    "type": "normal",
    "tm_create": "2024-01-17 10:30:00.000000",
    "tm_update": "2024-01-17 10:30:00.000000",
    "tm_delete": ""
}

Type

Talk’s type determines whether it’s a one-on-one or group conversation.

Type	Description
normal	1:1 talk between two agents. Private direct conversation.
group	Group talk with multiple participants. Team discussions.