Queue

Manage call queues with configurable routing strategies and automatic agent matching for inbound call distribution.

API Reference: Queue endpoints

• Overview
  • The purpose of call queueing
  • How Queue Routing Works
  • Queuecall Lifecycle
  • Agent Searching
  • Agent Status Transitions
  • Multi-Queue Agent Scenarios
  • Flow Execution
  • Timeout Handling
  • Queue Metrics and Tracking
  • When No Agents Are Available
  • Conference Bridge Architecture
  • Common Queue Scenarios
  • Best Practices
  • Related Documentation
• Queue
  • Queue
  • Routing Method
• Queuecall
  • Queuecall
  • Reference type
  • Status
• Tutorial
  • Prerequisites