Queuecall

Queuecall struct

{
    "id": "<string>",
    "reference_type": "<string>",
    "reference_id": "<string>",
    "status": "<string>",
    "service_agent_id": "<string>",
    "tm_create": "<string>",
    "tm_service": "<string>",
    "tm_update": "<string>",
    "tm_delete": "<string>"
}

id: Queuecall’s ID.
reference_type: Referenced resource’s type. See detail here.
status: Queuecall’s status. See detail here.
service_agent_id: Connected agent_id.

Example

{
    "id": "c7c1e226-8c86-4b43-9606-2d5bb2059a09",
    "reference_type": "call",
    "reference_id": "1fe1356f-3f7f-4ff9-9d33-08136b38f506",
    "status": "done",
    "service_agent_id": "eb1ac5c0-ff63-47e2-bcdb-5da9c336eb4b",
    "tm_create": "2022-03-29 15:07:46.111715",
    "tm_service": "2022-03-29 15:08:04.811442",
    "tm_update": "2022-03-29 15:08:25.814885",
    "tm_delete": "2022-03-29 15:08:25.814885"
}

Reference type

Referenced resource’s type.

Type	Description
call	Call reference resource

Status

Queuecall’s status.

Type	Description
wait	Queue is looking for an available agent and the queuecall is looping the waiting actions.
kicking	A queuecall is being kicked.
service	A queuecall is talking with agent.
done	A queuecall is done.
abandoned	A queuecall has abandoned before connect to the agent.