AI

Configure AI-powered voice agents with speech-to-text (STT), text-to-speech (TTS), and conversational AI capabilities. AI agents can handle inbound and outbound calls autonomously using natural language processing.

API Reference: AI endpoints

• Overview
• How it works
  • Architecture Overview
  • Audio Flow
  • AI Call Lifecycle
  • Action Component
  • TTS/STT + AI Engine
  • Voice Detection and Play Interruption
  • Context Retention
  • Multilingual Support
• Tool Functions
  • Tool Execution Architecture
  • Available Tools
  • Insight Assistant: live call listening
  • Insight Assistant: session history
  • Configuring Tools
• Using the AI
  • Initial Prompt
• AI Talk
  • Key Features
  • Built-in ElevenLabs Voice IDs
  • Other ElevenLabs Voice ID Options
• Using AI in Conversations (SMS / LINE)
  • Lifecycle
  • Tool Availability for Conversation AI
  • Concurrency and Reliability
• AI Summary
  • Supported Resources
  • Choosing Between Real-time and Non-Real-time Summaries
  • AI Summary Behavior
  • Ensuring Full Coverage
• External AI Agent Integration
  • MCP Server
• Common Scenarios
• Best Practices
• Troubleshooting
• AI Prompt History
  • List prompt history
  • Get a single prompt history entry
• AI Participants
  • List participants for an AI call
  • List participants for an AI agent
• Terminate AI Call
  • Terminate a session
• AI Audit
  • Automatic auditing
  • Trigger an audit
  • List audits
  • Get a single audit
  • Delete an audit
• AI Prompt Improvement Proposals
  • Workflow
  • Create a proposal
  • List proposals
  • Get a single proposal
  • Accept a proposal
  • Reject a proposal
  • Delete a proposal
  • Constraints
• Related Documentation
• AI
  • AI
  • Type
  • Insight AI activation
  • Engine Model
  • TTS Type
  • STT Type
  • STT Language
  • VAD Config
  • Smart Turn
  • Tool Names
• MCP Server
  • MCP Server
  • Status
  • Auth Type
• AIPromptHistory
  • AIPromptHistory
• Tool Functions
  • Overview
  • Available Tools
  • connect_call
  • send_email
  • send_message
  • stop_media
  • stop_service
  • stop_flow
  • set_variables
  • get_variables
  • get_aicall_messages
  • search_knowledge
  • create_call
  • get_correlation
  • get_resource
  • describe_action
  • case_create
  • list_queues
  • join_queue
  • Insight Tools
  • run_llm Parameter
  • Tool Execution Flow
  • Best Practices
• AIcall
  • AIcall
  • Assistance Type
  • Reference Type
  • Status
  • Example
  • Service Agent Endpoint Behavior
• AI Message
  • Message
  • Role
  • Direction
  • Origin
  • Example
• AI Summary
  • Summary
  • Regenerate
  • Reference Type
  • Status
  • Example
• AI Audit
  • AIAudit
  • Status
  • Error
  • Example
• AI Prompt Proposal
  • AIPromptProposal
  • Status
  • Error
  • Example
• AI Call Participant
  • Participant
  • Example
• Tutorial
  • Prerequisites
• Tutorial: Improve an AI Prompt from Audits
  • Prerequisites