Tag

Overview

The Tag API in VoIPBIN provides a flexible and versatile mechanism for categorizing and organizing queues and agents. Tags are not only used to represent the skills of agents, but they can also be applied to various other attributes such as teams, areas, or any other relevant information.

With the Tag API, users can easily assign tags to queues and agents, allowing for easy grouping and filtering based on specific criteria. This feature enables businesses to efficiently manage their call center operations, route calls to the most appropriate agents, and optimize resource allocation.

Overall, the Tag API in VoIPBIN enhances the capabilities of call centers and contact centers by providing a simple yet powerful way to categorize queues and agents. By leveraging tags for agent skills, team assignment, call routing, reporting, and more, businesses can deliver superior customer service, improve agent productivity, and optimize call center performance.

Key Features and Use Cases

Agent Skills: Tags are commonly used to represent the skills and expertise of agents. By assigning relevant tags to agents, call centers can ensure that incoming calls are routed to the most qualified agents capable of handling specific types of inquiries or issues. This helps improve customer satisfaction and reduces call handling times.

Team Assignment: Tags can be used to group agents into teams based on their roles, departments, or locations. This allows call centers to implement specialized teams for handling different types of calls or catering to specific customer segments.

Call Routing: When a call comes into the call center, the routing system can use the tags associated with the queue and the available agents to determine the most suitable agent to handle the call. This dynamic routing based on tags ensures efficient call distribution and better utilization of resources.

Reporting and Analytics: Tags provide valuable data for reporting and analytics purposes. Call centers can track the performance of agents or teams based on specific tags and gain insights into call volumes, call durations, and other key metrics.

Flexibility and Customization: The Tag API offers great flexibility in how tags can be used and applied. Users can create custom tags that align with their specific business needs and adapt them as requirements evolve.

Tag

{
    "id": "<string>",
    "name": "<string>",
    "detail": "<string>",
    "tm_create": "<string>",
    "tm_update": "<string>",
    "tm_delete": "<string>"
}

id: Tag’s id.
name: Tag’s name.
detail: Tag’s detail description.

Tutorial

Create a new tag

$ curl --location --request POST 'https://api.voipbin.net/v1.0/tags?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.LoPJ9Vv6GFAItYQ1AVV4lrEoOVtJaFOQx-tkauUR1-g' \
    --header 'Content-Type: application/json' \
    --header 'Cookie: token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.LoPJ9Vv6GFAItYQ1AVV4lrEoOVtJaFOQx-tkauUR1-g' \
    --data-raw '{
        "name": "test tag",
        "detail": "test tag example"
    }'